Written by: Magazine Team on April 4, 2014.
SAS and Eurobonus points
"In business, the term "deception" is often frowned on, but within a strategic context, strategies of deception can provide a legitimate and clever means for ..."
This text is found on Internet when searched for "deception". How this sentence ends is not known but anyway, if the deception is right word to use or not is not easy to say even it it feels right in this case.
But something must be wrong in how SAS manages their customers and their services.
For example, on
https://onlineshopping.flysas.com/se/searchMerchant?cid=4 you can shop at
www.one.com and get 554 Eurobonus points.
Accoring to a real case, the purchase at www.one.com via that flysas.com site didn't give any points to the person who purchased an account at www.one.com.
On
https://onlineshopping.flysas.com/se/displayMerchant?mid=6712 they write:
" Your purchase(s) will be tracked and your points will be automatically registered to your account within 45-60 days.
Please note that Opera is not supported by the SAS EuroBonus Onlineshopping Portal and you cannot earn points using this web browser."
In this case the person purchased using Firefox browser on 2013-10-18 20:40 and SAS didn't give him his 554 points "yet". As it looks like SAS will never give the person his 554 points because they do not care.
SAS didn't react at 3 emails sent via:
https://onlineshopping.flysas.com/se/contact-us
Everything simply feels like "not honest business" independent if you call it deception or something else.
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