Written by: Magazine Team on September 19, 2015.
One day after that he got the same kind of email as the first one:
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SAS and Lufthansa can not find their passengers!
This article is written from the real life experience. What happens when an airline can not find you when you show the the picture of the original Boarding Pass ticket? In that case, what could happen if their airplane crashes? The answer is probably: you, as the one of passengers, never existed. Something wrong in the system? It could be, but is it allowed to let that happen? There are many questions and they will not be answered in this article. The most important answer is that no one in SAS or Lufthansa takes the responsibility and try to help you as their customer. They do not even try to explain. The real life story is following: The passenger who collects the SAS Euro Bonus points flew from Copenhagen to Sarajevo via Vienna and then back from Sarajevo to Copenhagen via Munich. The points from Copenhagen to Vienna and from Vienna to Sarajevo were registered without problems. The points from Munich to Copenhagen were also correctly registered but what happened with the points from Sarajevo to Munich? The passenger got this answer from from SAS (donotreplytosas@sas.se):We regret that we are unable to retroactively register points for our partner flight number/s. Our partner has confirmed that ticketed name is not found on LH 1731 07aug15 SJJMUC.The passenger made a new try by attaching the picture of his ticket in the email to SAS and he got the answer from: ebretro@sas.se :
Thank you for your request for retroactive Euro Bonus points. Please note that we have forwarded your request to Lufthansa, upon confirmation points will be credited. Points eligible for accrual will be credited to your account according to the rules specified in the Euro Bonus Membership Conditions. For more information please visit our website: www.flysas.com/en/uk/Euro Bonus
One day after that he got the same kind of email as the first one:
We regret that we are unable to retroactively register points for our partner flight number/s. Our partner has confirmed that ticketed name is not found on LH 1731 07aug15 SJJMUC.The passenger now wrote back / answered the email from ebretro@sas.se and never got any answer since September 5. He only got a link www.flysas.com/en/uk/EuroBonus and an email from donotreplytosas@sas.se with this simple text:
Our partner has confirmed that ticketed name is not found on LH 1731 07aug15 SJJMUC.The passenger did not exist but he payed his flight, he flew and he showed his ticket. The big question "Why?" is not answered and no one knows what would happen if this airplane crashed and the passenger did not survive. SAS and Lufthansa obviously do not care about this case.
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